One enquiry. However many trades it needs.

You tell us what the building is doing

Call 0333 090 7546, email hello@nord-group.co.uk, or go straight to the brand.

What we want at this stage is the symptom, not the solution, the room that never gets warm, the electricity bill that has doubled, the boiler that keeps locking out, the AC that trips out every August. On a commercial site, the roof somebody suggested you should be doing something with.

We will tell you on that first call which of our brands is likely to be involved, roughly what the range of cost looks like, and whether it is worth a survey at all. If it isn't one of ours, we will say so and point you somewhere sensible.

A specialist surveys it: free, and properly

The right engineer attends the site. On mixed jobs that may be two of them on the same visit, so you are not rearranging access three times.

We measure and record rather than estimate. On solar the system size is calculated in design software against your actual roof (pitch, orientation and shading) using twelve months of your annual consumption. On cooling and heating it means pipe runs, electrical capacity and access constraints.

The survey is free of charge and carries no obligation. Where a specialist structural survey is needed (on a commercial roof, say) that is never part of this stage; it is priced into the job itself, and you will see it as a line on the proposal before you commit to anything.

You get it in writing

Each brand quotes in the way that suits its own work, so the format differs between them. What does not differ is that it is written down, and that a price is fixed where it can honestly be fixed and flagged as provisional where it genuinely depends on something we cannot know yet.

Exclusions are written down in plain English. If scaffolding, roof strengthening, a DNO application or a consumer-unit upgrade is not in the price, it says so on the page, not in a footnote you find after signing.

Where more than one brand is involved you may receive more than one quotation, because each quotes for its own work. One person coordinates them, so you are not chasing several teams for several answers.

We install, commission and document

One project manager owns the job from order to handover, whichever brands are on site. You get their direct number, not a switchboard.

Everything is commissioned and recorded: performance readings, Gas Safe and electrical certification, and a written commissioning report you can hand to a landlord, an insurer or an auditor without having to explain it.

The same team maintains it

Planned maintenance runs on a schedule we hold, not one you have to remember. Because the records sit in one place, the engineer who arrives in year four can see what was fitted in year one and why.

If something fails, start with us. Where a claim goes depends on what has failed and how long ago, some sit with us, some with the manufacturer, and the route changes with the age of the system and the terms it was installed under. We will tell you which applies and help you make the claim, rather than leaving you to work it out.